How to place a test order

Last updated: August 19, 2026

AfterAsk only shows surveys and message blocks on a real, completed checkout — so testing means placing a Shopify test order. No card is charged.

1. In your Shopify admin, go to Settings → Payments. Turn on test mode for your payment provider (Shopify Payments has an “Enable test mode” toggle; on a development store you can also pick the Bogus Gateway). See Shopify's guide: How to test an order.
2. Go to your storefront and complete a checkout the way a customer would.
3. On the Thank you page, any active survey or block whose display rules match will appear. Open the order status page (from the order confirmation email) to check what shows there too.
4. AfterAsk only shows a survey once per order. To try again, either place another test order, or in AfterAsk go to Settings → Test orders, enter the order number, and reset it. That permanently deletes any response recorded for that order so it can be answered again — this can't be undone.
5. Turn test mode back off when you're done, so real customers aren't affected.

Still not showing? Open Home → “Why isn't it showing?” inside AfterAsk — it checks the common causes and links to the fix for each.