Help

Last updated: September 12, 2026

Why isn't my survey or message block showing?

In AfterAsk, go to Home and open “Why isn't it showing?” — it checks the most common reasons in order (AfterAsk not added to checkout, pages not upgraded, your display rules, plan limits, already answered) and links you straight to the fix.

How do I add a survey or message block to my checkout?

Create the survey or message block in AfterAsk first, then open your store's checkout editor (Settings → Checkout in your Shopify admin) and add AfterAsk to the Thank you page and/or Order status page. AfterAsk only controls which survey or message block content shows there — adding AfterAsk to the checkout editor is a separate, one-time step.

How do I test it without a real order?

See How to place a test order.

What's the difference between Free and Pro?

Free includes 1 survey, 1 message block, and the “First order” display rule. Pro raises the limits: unlimited surveys with up to three questions each, unlimited message blocks, all display rules, longer response history, CSV export, and metafield/Flow integration. Pro is $12/month or $120/year, with a 14-day free trial.

What happens to my data if I uninstall?

Everything AfterAsk stored for your shop is deleted 48 hours after you uninstall. If you reinstall within those 48 hours, your surveys, message blocks, and responses come back. After that the deletion is permanent and cannot be undone. Export what you need first: open a survey and choose Results → Export CSV (Pro).

AfterAsk stores answers, the order id, and a few order attributes used for the charts. It never stores customer names, emails, addresses, or customer ids. See our privacy policy for the full list.

Still stuck?

Email support@microforgehq.com — we reply within 24 hours. Check status first if AfterAsk itself seems down.